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Salary Story: I Was Laid Off During COVID-19 & Now Make $134k In UX


In our series Salary Stories, women with long-term career experience open up about the most intimate details of their jobs: compensation. It’s an honest look at how real people navigate the complicated world of negotiating, raises, promotions and job loss, with the hope it will give young people more insight into how to advocate for themselves — and maybe take a few risks along the way.

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Age: 26
Location: Austin, Tt
Current industry and job title: Senior UX researcher, Tech

Current salary: $134,000/year, plus stock and annual bonus
Number of years employed since school or university: 4
Starting salary: $33/hour

Biggest salary jump: My biggest jump was in 2020 when I went from a contract position making $33/hour to another contract making $51/hour. I am now FTE, and each year I have had at least a 10% raise due to promotions or switching jobs.

Biggest salary drop: I have not experienced a salary drop.

Biggest negotiation regret: I wish I had negotiated more. Not necessarily for more in salary, but for more perks like sign-on bonuses or better titles. I’ve only worked for huge companies, so it has always felt intimidating going up against what feels like rigid systems.

Best salary advice: Share your salary with your coworkers — at least those you feel comfortable with sharing. Recently, many of my coworkers and I on my previous team either took severance or another internal position, so we all shared our current salaries with each other. We were shocked at the disparity even though many of us had the same title and level. We were able to get a much clearer picture about what to ask for in our subsequent roles.

I took this job as it was supposed to be a full-time role, not contract. I was offered the job and I seized the opportunity to get my foot in the door for UX. As a recent grad with a bachelor’s in psychology, I thought of UX as a good step towards a well-paying job. I was initially offered $31/hour, and I replied to the written offer asking for $33/hour, and the contracting firm accepted right away. Looking back, I realized they said yes too quickly to my request and I should have asked for more, but I am glad I at least did some negotiating.

This was an entry-level position in the tech field for consumer electronics. I primarily assisted the lead UX researcher on the team. I helped with user research interviews, coded user insights, and occasionally the UX lead would have me present findings to leadership to get practice and exposure. We had a human factors lab on site, so pre-COVID-19 we would have participants come in and use the different prototypes.

From June to mid August of 2020, I was unemployed after being part of a COVID-19 layoff. I was able to receive unemployment with the COVID-19 supplement, and used the time to apply to as many jobs as possible. All in all, I received $12,969 pre tax.
I took this role after several weeks of being unemployed. I was really uncertain at this time since I was let go from my first post-grad job 11 months into the role. At this time, I was applying for UX roles as well as any job I thought I might be remotely qualified for. Thankfully, the contract I landed was looking for someone to start ASAP. With this contract, the rate of pay was listed on the application so I did not negotiate. It was a huge pay bump for me, and I was excited to be employed again in the UX field, so I was a satisfied with the initial rate.

This position was in the ads space. I spent a lot of time remotely conducting interviews for users posting ads as well as viewing ads when searching for related content. 

The manager I had at my first contract job out of college offered me this role. I liked his management style, so when he moved companies and offered me an FTE role on his new team I didn’t hesitate to say yes. He directly told me what the salary band was, and suggested I ask for $5,000 more than the initial offer to get the max from the salary band, which I did. Otherwise, I negotiated my start date so I could take a vacation before I began work.

This position was on the tech side of a large retail company. Despite the title, I was still primarily executing UX research. There were no other researchers on the team, so for the first time it was primarily up to me to decide what to do on the research end to support design initiatives. While ultimately formative, it was a stressful jump to make, and I’m grateful to have been on a supportive team.

I was promoted about one year into my role which came with a salary bump and change in title. I accepted, but wish I had received more of a raise. I had talked with new hires, and I knew they were receiving higher offers in salary for the same level. I discussed this with my manager, although he was unable to negotiate on my behalf because the budgets had already been set for our team. Regardless, I accepted the role and was satisfied to get an increase.

At this time, I had moved cross-country for this role and was also pursuing my master’s degree, which may have added to the stress of the job. 

I accepted an internal role on the same level. Here, I had an opportunity to adjust my salary to reflect what the current internal pay band was. I spoke with the recruiter and she adjusted my salary to be within the middle of the pay band. I still don’t understand why this adjustment could not have happened with my initial promotion, but sometimes bureaucracy at larger companies gets in the way and I was glad to have my new role with a salary adjustment.

My current employer is huge, so there are many different organizations. I moved from a small design team embedded in an org to the actual central design organization for the company. Each UX researcher supports different verticals of the business, mine is more consumer facing. Joining this team of other UX researchers, I feel as though the standards are higher and I receive so much more mentorship and constructive feedback than just working by myself. As far as responsibilities go, I still do mostly remote interviews and research but occasionally do in-person research. I have some autonomy over deciding what methods and research plans to use, but defer to management to the overall direction of the project roadmap. Deciding on projects and products to prioritize always gets very political and tied up across design, business, and product teams along with fielding different asks coming top-down, so I am happy to not be responsible for sorting through it all and rather try to learn what I can for the time being (from a safe distance). 

I hope to move into a ‘lead’ or ‘staff’ level role as a UX researcher in the next 18 months, which would be a step above senior. I would be hoping to make a $150,000 base, with a total comp of around $180,000. The next level is usually the highest level you can reach at non-tech companies as an individual contributor. From there, I’d have to consider if I’d want to move into management, or if I’m content remaining as an individual contributor (IC). To go the IC route, I may have to move to a technology company (versus a tech role at a non-tech company, where I currently am), as tech companies tend to allow better advancement of IC roles.

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